Overview
What is Outreach?
Outreach is a sales execution platform that helps market-facing teams create and predictably close more pipeline. From prospecting to deal management to forecasting, Outreach leverages automation and artificial intelligence to help revenue leaders increase the efficiency and effectiveness of…
Powerful tool but beware of customer service
Outreach for Mass Prospecting.
A must have for sales
Outreach helps enablement
Outreach is the Sales Enablement Tool that Your Sales Team Needed Yesterday
Increased Sales with Outreach
great tool for outbound sales teams
Small-Medium Businesses Beware - Outreach doesn't want your business.
Outreach for sales
A sales person's best friend!
Outreach - the gold standard of sales enablement
Outreach is the perfect sales tool!
Great tool for Sales teams looking to amplify your efforts
Outreach is a best in class sales automation/cadence tool
Outreach is the bomb-diggity
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Pricing
What is Outreach?
Outreach is a sales execution platform that helps market-facing teams create and predictably close more pipeline. From prospecting to deal management to forecasting, Outreach leverages automation and artificial intelligence to help revenue leaders increase the efficiency and effectiveness of go-to…
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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28 people also want pricing
Alternatives Pricing
What is lemlist?
lemlist is an outreach platform that helps to start conversations that get replies from prospects. Sales teams of all sizes, startups, lead gen agencies, and entrepreneurs can use lemlist to grow relationships with their customers.
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Outreach?
Outreach offers sales engagement, revenue intelligence, and revenue operations functionalities in a unified platform. The software boasts than 5,500 companies, including Zoom, Siemens, Okta, DocuSign, and McKesson as users of Outreach for management of their revenue organizations.
Outreach Screenshots
Outreach Videos
Outreach Integrations
- Microsoft Dynamics 365
- Microsoft Exchange
- Google Calendar
- LinkedIn Sales Navigator
- ZoomInfo Sales
- DiscoverOrg (discontinued)
- Vidyard
- Seismic
- Drift
- RingEX
- Bombora
- Terminus ABM Platform
- Demandbase One
- 6sense
- G2 Seller Solutions
- Orum
- Intercom
- LeanData
- Sendoso
- Alyce by Sendoso
- Highspot
- Workato
- BombBomb
- Tray.io
- Mediafly Coach360
- Chili Piper
- Dropbox DocSend
- Crunchbase
- The Okta Identity Cloud
- Lusha
- Domo
- OneLogin by One Identity
- Hull CDP, from MessageBird
- Aircall
- Sugar Sell (SugarCRM)
- Postal
- HubSpot CRM
- Reachdesk
- Mapbox
- Salesforce Sales Cloud
- Dialpad Ai Sales Center
- Showpad eOS®
- Crystal
- Dooly.AI
- Twilio SendGrid
- Opensense
- SalesIntel
- ZoomInfo Operations
- Regie.ai
- OneMob
- Hiplead
- Gmail
- Outlook
- Outlook Calendar
Outreach Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Supported Countries | Global |
Supported Languages | English |
Comparisons
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Reviews and Ratings
(844)Community Insights
- Business Problems Solved
- Recommendations
Users have found this product to be highly versatile and useful for a range of use cases. Customers have reported using it for personal and professional purposes, such as organizing tasks, managing projects, and collaborating with team members. The flexibility of the product allows individuals to tailor it to their specific needs, whether it's creating detailed to-do lists or tracking progress on complex assignments. Reviewers have praised the user-friendly interface and intuitive features that make it easy to navigate and utilize the product effectively. Additionally, customers appreciate the seamless integration with other tools and platforms, which further enhances its usability and functionality.
Users commonly recommend trying Outreach to enhance customer engagement and workflow efficiency, as well as improve sales prospecting. They suggest investing in Outreach for outbound sales team growth and success, but advise planning for a potentially lengthy setup process if integrating with Salesforce. Additionally, users recommend conducting an extensive trial with team members before deploying Outreach and providing thorough training to fully understand and leverage the tool. Users find Outreach valuable for scaling outbound email outreach, especially when integrated with Salesforce. They also recommend exploring different lead sequencing tools and having a backup plan for incoming calls. Users believe that Outreach is worth the investment for streamlining email and task management. They describe it as an easy-to-use product, advising new users to read tutorials and learn best practices. Furthermore, users encourage exploring new features and reaching out to the Outreach team for support. Despite some limitations, users think Outreach is a great system and recommend building sequences within it for better organization.
Attribute Ratings
Reviews
(1-25 of 91)Powerful tool but beware of customer service
- Task automation
- Task reminders
- Automating messaging
- Keeping track of prospects
- Customer support
- Clunky UI
great tool for outbound sales teams
- cold call organization
- sequencing
- sales follow up
- local dialer capability
- allow people to be in more than one cadence
- better tracking of "hot contacts"
- better home page organization
A sales person's best friend!
- Tracks open rate
- Sends follow up emails based on if the email was opened or not
- Analytics
- I would like more reporting
Outreach - the gold standard of sales enablement
- Easy to build sequences.
- Great integration with LinkedIn Sales Navigator and their phone dialer.
- Calendar sync.
- Comparing statics between subject lines and sequences.
- Increase speed on analytics reporting.
- Enable automatically skipping steps on sequences that have been bottlenecked at their manual step.
Outreach is the perfect sales tool!
- Sequences for specific campaigns
- Templates for any replies that you find yourself giving over and over again
- Meeting times and automation so you can close more deals
- Snippets to include bite-size value props for any reply
- Outreach recording Kaia tool can be improved
- Overall more examples in place for fresh sequences
- Undo send button is greatly needed!
Outreach will 4-5x your sales outreach productivity
- Outbound sales task flow management
- Cold email personalization at scale
- Streamlining sales processes
- Email warm up services
- Team collaboration
One stop shop Tool
- Phone Calls
- Tasks
- Opportunity Check Up
- Delegation
- Emails
- Bulk Emails
- Prospecting
- Color use
- UI
- Prospect / Account details
- In - app research
- Great call connectivity.
- Detailed reports on email and calls.
- Keeps you organized in Salesforce to know what merchants you are communicating with through email as well as their responses!
- Sometimes there are connection issues.
- More robust reports if possible.
- Greater insight into areas of call or email outreach improvement.
Great for messaging visibility
- Visibility into messaging efficacy - we can clearly see bounce rates, reply rates, etc with this tool
- Consistent messaging - the team is able to craft specific sequence messages that is used across the team, ensuring that our communications stay on-brand and highlight agreed-upon points for the message receiver.
- Integration with Salesforce - whether through a trigger or direct updates, specific actions in Outreach are synced seamlessly with our CRM, allowing us to continue to use Salesforce as our source of truth for cross-functional performance metrics.
- Triggers can be a little tricky to figure out - some limitations are not intuitive
- User management through Salesforce feature - our process is to Freeze Salesforce accounts before deactivating them to ensure account/opportunity/contact migrations have fully taken place; Outreach will only remove licenses from deactivated users, which could be frustrating if we were already at our license cap and needed to add more users in that interim.
Feedback on Outreach - Awesome tool
- Sequence execution.
- Plugins with other sales tools.
- Very user friendly.
- Getting a prospect out of a sequence proved challenging at times.
- More social media plug ins would be nice.
- Also having data field lookup integration would prove very beneficial.
Best Tool for Sales Professionals!
- Organization - I know when to make calls/emails/LinkedIn connections without having to overthink anything.
- Alignment - the colleagues I work with on my accounts can keep tabs on my activity so there is no redundancy or overcommunication.
- Ease of use - all my contacts are in one place, and sending automated emails I have built in my sequences give me so much time back in my day.
- The window that pops up on the right hand side when I go to send an email is too small. I would like to expand it but it can only increase in size so much.
- At times, my Outreach phone has trouble connecting to my work phone. I don't know if it is a problem on my end, but the connection is a few seconds delayed which creates some confusion.
- Easy to learn.
- Will increase your daily outreach.
- Optimizing when to reach new prospects.
- Sometimes you get logged out for no reason.
- Limited customization, especially with emails.
- Outreach everywhere has many issues.
- Sequence tracking
- Email/Inbox integration
- Salesforce integration
- Workflow functionality.
- Ease of use to learn backend.
Outreach for the WIN!
- Easy sequencing leading to more self-sourced leads
- Easily syncs information and call activity back to Salesforce for manager visibility
- Ability to import leads on a daily basis within active sequences to continue to improve upon outbound numbers
- Creative idea: Much like some vendors have a mini-dialer within Salesforce, it would be interesting to see how Outreach could do something similar to keep everything within one window instead of multiple open tabs
Outreach - great prospecting tool for sales development
- Scheduled customer outreach cadences.
- Integrates well with Salesforce.
- Easy to log activities.
- Solid metric tracking.
- Focus on quantity over quality.
- Best for sales development and not strategic use case.
Outreach is the best out there, highly recommend
- Outreach is extremely customizable to fit to any strategic emailing/calling campaign
- Outreach has a quick and reliable sync with Salesforce
- Outreach makes it easy to make 100 calls and 100 emails daily
- Sometimes Outreach settings can be too complex to really know what's happening behind the scenes
- The sync with Salesforce takes some engineering and thus is slow to change when the reps find a mapping issue
- Outreach prospect profiles can sometimes be a little "noisy" with information
Didn't live up to the hype
- Reminders of when tasks are due/being able to prioritize tasks on the home page
- Metrics for managers
- Account pages to be able to see all activity for contacts from the same account on one page
- Ability to sort tasks based on time zone would be a game-changer
- Better functionality for bulk uploading contacts
- Interface could be more user-friendly
Reaching out with Outreach
- Streamline messaging for all reps
- Efficiently manage all of our prospecting
- Good insights on how messaging works
- Sales manager reporting
- Leveraging AI to have smarter responses or recommended responses
- Leveraging AI to tell us when we should or should not send a message automatically
Good tool for enterprise sales org at this price range
- Cadence management and available templates
- Integration with Salesforce, LinkedIn, Zoom
- VoIP services for NA
- UI can be better
- Pipeline management piece is not good. It's better to get another tool for pipeline
- Analytics dashboard
Not Suited for smaller teams with a medium budget (especially BD teams that don't close, they don't have the money to consider buying outreach). Even their Essential version is expensive.
Outreach is definitely solid and useful
- The integration of syncing to my gmail is great
- Any other product integration like how it syncs with our Salesforce as well is super helpful
- Overall, it's UI is pretty intuitive
- It forces you to log back in quite often, so sometimes when I'm typing an email I'll realize it is not currently synced so then I must refresh every time
Perfect email automation for sales development
- Integrate with your own email server. The main reason why we switched email automation is because of deliverability. Outreach sends emails from your own email server, that with branded tracking URLs emails, are less likely to end up in spam folders or being flagged as "marketing." Looks like if you send an email via Outlook.
- Robust solution. Functionalities work great without technical issues.
- Integrations are a big plus. Works well with Salesforce and even Drift.
- No subject line switching within a sequence. It's either a thread with "Re: [..]" or new emails.
Great Solution That Helps Organize HOW You Work!
- It helps to organize what you are doing each day.
- Does a great job providing organizational charts so you know where the person is within the company.
- Shows you exactly what you need to do each day.
- Could do a better job helping to automating the process.
- Simple to use
- Easy to set up templates
- Reliable email tracking
- Updates could be more real-time. Often times I need to refresh to see the latest open activity.
- The ability to define specific follow-up cadences to ensure your team is doing uniform outreach in order to iterate.
- Very strong filter settings to find/filter certain types of tasks.
- Strong sync to Salesforce.
- Nice Gmail add-on.
- I would've liked the ability to easily filter out by accounts vs contacts to align with a more account-based sales strategy.
- Doesn't integrate with Hubspot CRM.
OutReach Makes It Easier To Sell New Business!
- Helps target specific leads to work each day/week.
- Keeps our appointment setters organized & tasks created for easy follow-up.
- We can create specific messaging based on the type of lead we're working.
- I would love a small pop-up window to show when emails are opened.
- It would be awesome to be able to grab open time slots from the calendar & incorporate them into a sequence for prospects to choose & auto update the calendar.
Because OutReach pulls info from Salesforce, sometimes it becomes difficult to address messages to specific people.